3–5
Business days for refund
The Policy
You have 30 days from the date of delivery to return any item for a full refund or exchange. We accept returns on unworn, unwashed items with original tags attached.
What's eligible
- Items in original, unused condition
- Original tags still attached
- Original packaging (if applicable)
- Returned within 30 days of delivery
What's not eligible
- Items worn, washed, or altered
- Items without original tags
- Final sale items (marked at checkout)
- Intimate apparel and swimwear (hygiene reasons)
- Items returned after 30 days
Please note: If an item arrives damaged or incorrect, contact us within 48 hours of delivery so we can make it right — we'll cover all shipping costs and send a replacement immediately.
How to Return an Item
Three simple steps:
2
Get your prepaid return label
Within 1 business day, we'll email you a prepaid USPS return label. Print it and attach it to any box or envelope.
3
Ship it back
Drop the package at any USPS location. Once we receive and inspect the item, your refund will be processed within 3–5 business days.
Refunds
Once we receive your return, we'll inspect the item within 2 business days. If it meets our return criteria, we'll issue the refund immediately.
How refunds are issued:
- Credit card (via Paystack): 5–10 business days to appear on your statement
- Apple Pay: 5–10 business days, appears on the card linked to Apple Pay
- PayPal: 3–5 business days to your PayPal balance
Refund amount: You'll receive a full refund of the item price plus the original shipping cost (if you were charged for shipping). Return shipping is free for US customers.
Exchanges
Need a different size or colour? We're happy to help.
There are two ways to exchange:
- Fastest: Return the original item for a refund, and place a new order immediately. This guarantees you get the size/colour you want before it sells out.
- Traditional: Contact us first and we'll hold the new item for you while the original is in transit. Once we receive the return, we ship the new item free of charge.
Exchanges are subject to stock availability. If the item you want is unavailable, we'll refund you in full.
International Orders
For customers outside the United States, the same 30-day window applies, but return shipping is at your cost. Refunds are still issued in full for the item price once we receive the item.
Important: Custom duties or import taxes paid to your local customs office are non-refundable — those were paid to your government, not to us.
Final Sale Items
Items marked "Final Sale" are not eligible for return or exchange. This is usually noted on the product page and at checkout, and typically applies to heavily discounted items at end-of-season clearances.
If you're unsure whether an item is final sale, contact us before placing your order.